AI Chatbots Redefine India’s Back Office: Opportunity or Obsolescence?
The Rise of AI Conversations Artificial intelligence is reshaping the very foundation of India’s technology services industry — one chatbot at a time. Once known as the world’s call-center capital, India is now at the crossroads of another digital revolution: AI-driven automation. Chatbots and generative AI agents are replacing thousands of customer-service representatives, transforming how businesses interact…


